FAQ

FAQ
Business Information

๐’„๐’š๐’๐’‚๐’Š๐’“๐’†โ„ข Official Information

Brand Name: ๐’„๐’š๐’๐’‚๐’Š๐’“๐’†โ„ข

Legal Company: Shenzhen Like Technology Co., Ltd.

Owner: Liu Xiangke

Unified Social Credit Code: 91440300MAEFDU5Y9X

Business Address:
Anle Community, Xin'an Subdistrict,
Bao'an District, Shenzhen,
Guangdong Province, China

Customer Support Email: service@cylaire.com

Phone: +86 18466353097

๐’„๐’š๐’๐’‚๐’Š๐’“๐’†โ„ข ยท CUSTOMER GUIDE

Frequently Asked Questions

Essential information about orders, shipping, tracking, returns, refunds, cancellations, and customer support.

Who operates ๐’„๐’š๐’๐’‚๐’Š๐’“๐’†โ„ข?

๐’„๐’š๐’๐’‚๐’Š๐’“๐’†โ„ข is owned and operated by Shenzhen Like Technology Co., Ltd.

What does ๐’„๐’š๐’๐’‚๐’Š๐’“๐’†โ„ข sell?

๐’„๐’š๐’๐’‚๐’Š๐’“๐’†โ„ข focuses on thoughtfully designed pet products created for comfort, convenience, and everyday companionship.

How long does order processing take?

Orders are normally processed within 2โ€“4 business days after payment confirmation. During holidays or high-volume periods, processing may take additional time.

How long does shipping take?

Standard shipping generally takes 10โ€“15 business days after dispatch, depending on destination and carrier conditions.

How can I request a return?

Contact our customer support team with your order number, product information, and supporting photos if required.

Email: service@cylaire.com

What is the refund processing time?

Approved refunds are generally processed within 5โ€“10 business days after the returned item has been received and inspected.

Can I cancel an order?

Please contact customer support as soon as possible before fulfillment begins. Cancellation cannot be guaranteed once shipment preparation has started.

What if my product arrives damaged or incorrect?

Please contact us with your order number and supporting information. We will review the situation and provide an appropriate solution.

How can I contact ๐’„๐’š๐’๐’‚๐’Š๐’“๐’†โ„ข?

Email: service@cylaire.com
Phone: +86 18466353097
Service Hours: Mondayโ€“Friday, 8:00 AMโ€“6:00 PM (UTC+8)