Shipping Policy

1. Order Processing Time

Orders are normally processed within 2–4 business days after payment has been successfully confirmed.

During holidays, promotional periods, unusually high order volume or other peak periods, processing may require up to 5 business days.

Processing time is separate from shipping transit time.

2. Estimated U.S. Delivery Time

Standard shipping to supported United States destinations generally takes 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Transit may vary because of destination, carrier operations, weather, seasonal volume or other transportation circumstances.

3. Shipping Costs

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

4. Fulfillment & Shipping Origin

Depending on inventory availability, product location and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

5. Tracking Information

Once an order has been dispatched, available tracking information will normally be provided by email.

Please allow reasonable time for tracking activity to appear in the carrier system.

6. Delayed Shipments

If tracking has not updated for an extended period or a shipment appears unusually delayed, contact service@cylaire.com with your order number.

7. Lost or Missing Packages

If a shipment appears lost, contact us with your order number and available tracking information.

8. Incorrect Shipping Address

Customers are responsible for entering complete and accurate shipping information during checkout.

9. Multiple Shipments

An order may occasionally be divided into more than one shipment because of inventory availability or product location.